Resource Operations Director - Traffic Alliance

JOB DESCRIPTION

1. Team Leadership & Operational Governance: Build, train, and manage the KOL/KOC operational team; establish standard operating procedures (SOPs), KPIs, and performance benchmarks.
2. KOL/KOC & Influencer Network Management: Expand and oversee the Creator ecosystem; lead sourcing, qualification, negotiation, contracting, and relationship management.
3. MCN & Production Partnerships: Establish and maintain strategic ties with MCNs, talent agencies, and production houses; negotiate favorable pricing, SLA terms, and campaign resource allocation.
4. Digital Platform Liaison: Serve as primary liaison with social, advertising, and content platforms; stay current on platform policy updates, troubleshoot technical/account issues, and leverage platform support resources.
5. Database Architecture & Management: Build, update, and govern a transparent, accurate database of creators and vendors ready for fast deployment.
6. Pre-sales Solution Support: Recommend tailored creator mixes matching brand objectives; supply accurate rate cards, cost structures, and feasibility data for pre-sales proposals.
7. Execution & Commitment Assurance: Monitor creator fulfillment against contractual obligations; control timelines, content output quality, and resolve operational bottlenecks swiftly.
8. Procurement & Financial Settlement: Oversee media buying costs, resource expenditure, and vendor payment flows; collaborate with Finance to safeguard project gross margins.
9. Quality Control & Resource Optimization: Regularly evaluate partner performance, data authenticity, and delivery reliability; implement creator rating, filtering, and backup resource systems.

CANDIDATE REQUIREMENTS

• Minimum 5 years of experience in Influencer Marketing, MCN operations, digital media partnerships, or media resource management; at least 3 years in a management or core operational leadership role.
• In-depth understanding of the Vietnamese KOL/KOC and MCN landscape; verified track record in media resource allocation and partner management.
• Comprehensive technical and commercial understanding of major social media and digital ad platforms in Vietnam; direct experience interfacing with platform partner management or operational support teams.
• Mastery of the end-to-end KOL/KOC workflow: sourcing, negotiation, contracting, brief alignment, scheduling, content review, publishing, acceptance, and financial settlement.
• Strategic mindset to curate creator mixes based on brand targets, audience demographics, content quality, pricing efficiency, and fulfillment probability.
• Multitasking excellence across complex, multi-campaign environments; adept at cross-functional coordination between Account teams, Execution teams, and external vendors.
• Strong commercial negotiation skills and cost-control mindset; ability to balance creator quality, campaign effectiveness, and project profitability.
• Professional fluency in Vietnamese; business-level communication skills in English; Chinese proficiency is a plus.
• Prior experience at established MCNs, Influencer Marketing agencies, Digital Agencies, or digital platform partner networks is highly preferred.

REMUNERATION AND CAREER DEVELOPMENT

• Competitive executive package aligned with scope of responsibility and proven capability.
• Final compensation and performance bonuses will be negotiated during interviews.
• Full access to Chicilon's corporate infrastructure and cross-business synergies to drive operational excellence.

APPLICATION DOSSIER

1. 2–3 Key Resource/Operations Case Studies: Detail campaign requirements, resource allocation models, operational responsibilities, and campaign fulfillment metrics.
2. Network Overview: Presentation of familiar creator tiers, MCN connections, and platform partnership experience.
3. 90-Day Operational Plan: Detailing team setup, resource auditing/expansion strategy, SOP establishment, and support frameworks for active client projects.